Effective Date: 3.5.2025
Last Updated: 11.6.2026
All Physical Date Card purchases are final once an order is placed. Because orders may be printed, customized, or prepared shortly after purchase, we do not accept returns or cancellations after order placement.
Please review all order details carefully before completing your purchase. We are not responsible for poor print results caused by low-quality, blurry, incorrectly sized, cropped, or otherwise unsuitable images submitted by the customer.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. If we confirm the issue, we may offer a replacement, refund, or credit at our discretion.
You are responsible for anything you upload, submit, or request for a custom Physical Date Card order, including images, logos, artwork, text, names, likenesses, slogans, designs, or other materials.
You must have the legal right to use any content you submit. Do not upload or submit copyrighted, trademarked, private, offensive, illegal, or otherwise protected material unless you own it or have permission to use it.
All user-submitted contentmust follow our User Content Policy. Do not upload or submit content that includes nudity, explicit content, inappropriate content, offensive or unsafe content, contact information, social media handles, usernames, links, or any material that may violate someone else’s rights.
Skip does not independently verify ownership or permission for user-submitted content. By placing a custom order, you confirm that you have all necessary rights, licenses, permissions, and approvals to use the content you submit.
We may cancel, reject, refuse to print, or refuse to ship any order that we believe may violate someone else’s rights, violate our policies, create legal risk, be inappropriate for Skip Date Cards, or fail to meet our print or content standards.
Physical Date Card orders orders rejected, canceled, not printed, or not shipped because of prohibited, infringing, unauthorized, inappropriate, unsafe, low-quality, or non-compliant user-submitted content may not be eligible for a refund.
You are responsible for any claims, disputes, or legal issues that arise from content you upload, submit, or request for your order.
Date Card credits are redeemed to create Premium Digital Date Cards and custom Digital Date Cards made with your own photo.
Date Card Credit Purchases
Date Card credit purchases are final and nonrefundable, whether or not the credits have been redeemed, except as required by applicable law or as permitted under the refund policies of the platform through which you made your purchase.
Apple App Store purchases: For purchases billed through Apple, submit refund requests through Apple’s refund process. Refund eligibility and approval are subject to Apple’s policies and review.
Google Play purchases: For purchases billed through Google Play, you may request a refund through Google Play, subject to its policies. If Google Play directs you to contact the developer, contact us at info@skip.dating.
Purchase issues: If your purchased credits were not delivered or you believe there was a purchase error, contact us at info@skip.dating with your order details so we can investigate.
Skip cannot guarantee that Apple or Google Play will approve a refund request.
Deleting a Digital Date Card permanently removes it. If you used a Date Card credit to create that card, the credit will not be returned. Custom photos uploaded for Digital Date Cards are reviewed before they are approved for use. If your photo is not approved, you can upload a different photo or choose another Free or Premium design without using an additional Date Card credit. The credit originally used to create your Digital Date Card is not refunded. These credit-treatment rules do not limit any refund required by applicable law or permitted under the applicable platform’s refund policies. For Date Card credit purchase and redemption terms, please review our Terms of Sale. Digital Date Card content must follow our User Content Policy.
In this section, "Digital Services" refers to background checks and related verification services, not Digital Date Cards or Date Card credits. Digital Services are not physical goods and cannot be returned.
All sales are final once a Digital Service is initiated. “Initiated” means we or our providers have started processing your order, for example, a screening request is created, a background check invite is sent, an identity review begins, or a report is ordered or produced.
Your purchase covers processing costs, not approval. A “declined,” “consider,” “suspended,” “pending,” or otherwise non approved outcome does not make the purchase refundable once initiated. This includes cases where additional information is requested and you do not provide it within the provider’s required timeframe.
For more information about background check eligibility, approval, and verified status, please review our Background Check Policy.
If you were charged due to a verified technical error (for example, a duplicate charge), contact us and we will review and, where appropriate, issue a refund or credit at our discretion.
Timing is not guaranteed. Some checks may take several business days depending on review requirements, record availability, or if additional information is needed.
If you have any questions or need help with your order, contact us at info@skip.dating.